Returns & Exchanges
Standard Products — 30-Day Returns
If you change your mind, you may return any unused, unaltered standard product within 30 days of delivery for a full refund or exchange. This applies to planer blades, jointer knives, saw blades, Tersa knives, and all other stock items.
- Items must be in original, undamaged packaging
- Items must be unused and in resaleable condition
- Return postage is at the customer's cost unless the item is faulty or incorrect
- Refunds are processed within 2 working days of receiving the return
Custom-Cut & Made-to-Order Products
Custom-cut bandsaw blades, planer blades and tersa knives, non-standard-length items, and any products manufactured or modified to your specification are non-returnable unless they arrive faulty or do not match your confirmed order.
- We take care to confirm all custom dimensions before production.
- If you believe there is an error in your custom order, please contact us within same working day of receipt.
Faulty or Incorrect Items — Defect Replacement
If your item arrives damaged, defective, or is not what you ordered, we will arrange a free replacement or full refund at our expense.
Please:
- Contact us within 48 hours of delivery
- Send a photo or short video of the issue
- Include your order number
We aim to resolve all defect claims within 2 working days of receiving the evidence. Return postage labels are provided free of charge.
Contact & Support
| sales@woodfordtooling.com | |
| Phone | +44 161 470 3013 — Monday to Friday, 8:30 AM – 5:00 PM |
| Live chat | Available on our website during business hours |
For returns, please email us with your order number and reason for return. We will respond within one working day.