Buying from Woodford Woodworking Tooling Ltd

Delivery

UK Mainland

Delivery Option	Details / Timescale
Next Working Day	Order by 11 AM on weekdays for next working day delivery on stocked items.
Standard Delivery	2–3 working days. Free on orders over £60.
Same-Day Dispatch	Orders placed before 11 AM Monday–Friday are dispatched the same day.

Delivery is via Royal Mail Tracked with a tracking number sent by email on dispatch.
Estimated delivery windows are provided by the carrier and are not guaranteed.

Click & Collect — Stockport, Cheshire

Collect your order from our warehouse in Stockport, Cheshire. Available same day for orders placed before 10AM.

Select 'Click & Collect' at checkout
You will receive a 'Ready to Collect' email — do not travel until this arrives
Bring your order confirmation and photo ID
Collection hours: Monday–Thursday, 9AM – 3PM

Northern Ireland, Scottish Highlands & Islands

Additional surcharges may apply and delivery timescales may be extended.
You will be notified before your order is processed if this affects you.

Europe (EU & Non-EU)

Shipping method	International tracked courier (DHL / DPD / Royal Mail International).
Estimated transit	5–7 working days depending on destination country.
Import duties & VAT	EU orders are shipped on a Delivered at Place (DAP) basis. Import VAT and any customs duties are the responsibility of the customer and will be collected by the carrier on delivery.

We do not charge EU VAT on orders dispatched from the UK.
If your business is VAT-registered in the EU, you may be able to reclaim import VAT through your local tax authority.

USA & Rest of World

We ship to the USA and selected international destinations from our UK and US warehouse locations.

Delivery times and costs are calculated at checkout. Import duties and local taxes are the responsibility of the customer.

Returns & Exchanges

Standard Products — 30-Day Returns

If you change your mind, you may return any unused, unaltered standard product within 30 days of delivery for a full refund or exchange. This applies to planer blades, jointer knives, saw blades, Tersa knives, and all other stock items.

Items must be in original, undamaged packaging
Items must be unused and in resaleable condition
Return postage is at the customer's cost unless the item is faulty or incorrect
Refunds are processed within 2 working days of receiving the return

Custom-Cut & Made-to-Order Products

Custom-cut bandsaw blades, planer blades and tersa knives, non-standard-length items, and any products manufactured or modified to your specification are non-returnable unless they arrive faulty or do not match your confirmed order.

We take care to confirm all custom dimensions before production.
If you believe there is an error in your custom order, please contact us within same working day of receipt.

Faulty or Incorrect Items — Defect Replacement

If your item arrives damaged, defective, or is not what you ordered, we will arrange a free replacement or full refund at our expense.

Please:

Contact us within 48 hours of delivery
Send a photo or short video of the issue
Include your order number

We aim to resolve all defect claims within 2 working days of receiving the evidence. Return postage labels are provided free of charge.

VAT & Pricing

All prices shown on our UK website include VAT at 20% unless stated otherwise.
VAT receipts are issued automatically with every order confirmation email.
Trade and business customers: VAT is itemised on all invoices and receipts.
EU orders: UK VAT is not charged. Import VAT may be collected on arrival by the carrier (see Delivery section above).
USA orders: No VAT is charged. US sales tax may apply depending on your state.
If you need a VAT invoice reissued, please contact us with your order number and registered business details.

Rewards & Loyalty Programme

Our loyalty programme rewards every purchase — whether you buy once a year or every week.

How It Works

Earn points	Earn 1 point for every £1 spent on qualifying products.
Redeem points	Every 100 points = £5 off a future order. Redeemable at checkout.
Points never expire	As long as you place at least one order every 12 months, your points remain active.

Bulk & Multi-Pack Discounts

Volume discounts are available on many of our most popular product lines, including:

Bandsaw blades — multi-packs of 2, 5, 10 available on selected sizes
Planer and jointer blades — bulk pricing for 2, 5, 10+ Sets
Trade accounts — contact us for bespoke pricing on regular large-volume orders

Multi-pack options are shown directly on relevant product pages. If you need a quantity not listed, contact our team for a quote.

Why Buy from Woodford Tooling?

UK's largest stockist of planer blades, bandsaw blades and tersa knives — held in stock, not made to order
Same-day dispatch on thousands of stocked lines
Professional grades: HSS, TCT, Tersa-compatible, carbide-tipped
30-day returns on standard items
Defect replacements processed within 2 working days
UK, EU, and USA warehouses — local stock for faster international delivery
Loyalty points on every order
Real human support — phone and email, staffed by woodworking specialists

Contact & Support

Email	sales@woodfordtooling.com
Phone	+44 161 470 3013 — Monday to Friday, 8:30 AM – 5:00 PM
Live chat	Available on our website during business hours

For returns, please email us with your order number and reason for return. We will respond within one working day.

Frequently Asked Questions

The most common questions we receive about ordering from Woodford Tooling — answered clearly and concisely.

Do you offer next-day delivery?

Yes. Orders placed before 2:00 PM on weekdays are dispatched the same day and delivered the next working day to UK mainland addresses via Royal Mail Tracked. Orders placed after the cut-off, or on weekends and bank holidays, are dispatched the following working day.

Can I return a custom-cut bandsaw blade?

No. Custom-cut bandsaw blades and other made-to-order items are manufactured to your specific dimensions and cannot be returned unless they arrive faulty or do not match your confirmed order. If you have any concerns about a custom order, please contact us within 48 hours of delivery and we will resolve the issue promptly.

Who pays import VAT on EU orders?

EU orders are shipped on a Delivered at Place (DAP) basis. This means UK VAT is not charged at checkout, but import VAT and any applicable customs duties are the responsibility of the customer and will typically be collected by the carrier upon delivery. VAT-registered EU businesses may be able to reclaim import VAT through their local tax authority.

Do you offer Click & Collect in Cheshire?

Yes. You can collect your order from our warehouse in Stockport, Cheshire. Select ‘Click & Collect’ at checkout and wait for your ‘Ready to Collect’ confirmation email before travelling. Collection is available Monday to Thursday, 9:00 AM – 3:00 PM. Please bring your order confirmation and photo ID.

How do loyalty points work?

You earn loyalty points on every qualifying purchase. Points accumulate in your account and can be redeemed as a discount at checkout on future orders. Points do not expire as long as you place at least one order every 12 months. Both hobbyist and trade customers are eligible. Full details, including the current points-per-pound rate and redemption value, are shown in your account dashboard once registered.

Do you offer bulk or multi-pack discounts?

Yes. Multi-pack options are available on selected bandsaw blades (packs of 2, 5, and 10) and bulk pricing applies on planer and jointer blade sets when ordering 2, 5, or 10+ sets. These options are shown directly on relevant product pages. Trade and commercial customers requiring larger or bespoke volumes should contact us directly for a quote.

How quickly are refunds processed?

Refunds are processed within 2 working days of us receiving the returned item and confirming it meets the return conditions. For faulty or incorrect items, we aim to resolve defect claims within 2 working days of receiving photographic evidence — a return may not be required. Refunds are issued to the original payment method.

Can you cut bandsaw blades to a custom length?

Yes. We manufacture bandsaw blades to custom lengths and widths to suit machines not covered by our standard range. Simply provide your required blade length, width, tooth pitch, and machine make/model when ordering and we will confirm the specification before production. Custom blades are typically dispatched within 1–3 working days.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay / Google Pay via Shopify Payments. All transactions are processed securely and card details are never stored on our systems. Trade account customers may be eligible for invoice payment terms — contact us to discuss.

Can I track my order?

Yes. A tracking number is sent by email as soon as your order is dispatched. UK orders are tracked via Royal Mail or DPD. International orders are tracked via the relevant carrier (DHL or Royal Mail International). If you have not received a dispatch notification within one working day of placing your order, please contact us.

What steel grades are your planer and jointer blades available in?

Our planer and jointer blades are available in High Speed Steel (HSS) and, for selected sizes, Tungsten Carbide Tipped (TCT). HSS is the standard professional choice for general softwood and hardwood planing. TCT blades offer extended edge life and are well suited to abrasive or engineered timber products such as MDF and chipboard. Tersa-compatible knives are also stocked in both grades.

Do you offer trade accounts for workshops and joinery businesses?

Yes. We work with joinery workshops, timber merchants, cabinet makers, and other commercial woodworking businesses across the UK and internationally. Trade account benefits can include volume pricing, priority dispatch, and consolidated invoicing. Contact us with details of your business and typical requirements to discuss a trade account arrangement.

Privacy & Cookie Policy

Shopify Page: woodfordtooling.com/pages/privacy-policy
Woodford Woodworking Tooling Ltd is committed to protecting your personal data and being transparent about how we use it. This policy explains what we collect, why, and your rights under UK GDPR and the Data Protection Act 2018.

1. Who We Are

Company name	Woodford Woodworking Tooling Ltd
Registered in	England & Wales, Company No. 10876084
Address	Unit 13, Longfield Farm, Hall Moss Lane, Bramhall, Cheshire SK7 1RB, England
Website	www.woodfordtooling.com
Email	sales@woodfordtooling.com

We are the data controller for personal data collected through this website.

2. What Data We Collect

When you place an order

Name and billing/delivery address
Email address and telephone number
Payment details (processed securely by Shopify Payments / PayPal — we do not store card numbers)
Order history and preferences

When you browse our website

IP address and browser type (collected automatically)
Pages viewed, time on site, and referring URL (via Google Analytics)
Cookie identifiers (see Section 7)

When you contact us

Name, email, and the content of your enquiry
Correspondence records for customer service purposes

When you join our loyalty programme or mailing list

Email address and marketing preferences
Purchase history used to calculate and apply loyalty points

3. Why We Use Your Data

We only use your data for the purpose for which it was collected. We do not sell your personal data to third parties.

4. Who We Share Your Data With

We share data only with trusted third parties who process it on our behalf:

Shopify Inc — our ecommerce platform (data stored on servers in the USA / EU under Standard Contractual Clauses)
Delivery carriers (DPD, Royal Mail, DHL) — your name and address to fulfil your delivery
PayPal / Shopify Payments — payment processing (PCI-DSS compliant)
Google LLC — Google Analytics for website usage data (anonymised where possible)
Email marketing platform (Omnisend) — for sending emails where you have opted in
Amazon / eBay — for orders placed through our marketplace listings
HMRC — if required to comply with tax or legal obligations

All third-party processors are contractually required to process your data only as instructed by us and to maintain appropriate security measures.

5. International Data Transfers

Some of our third-party providers (such as Shopify and Google) may process your data outside the UK or EU. Where this occurs, transfers are protected by:

UK International Data Transfer Agreements (IDTAs)
Standard Contractual Clauses (SCCs) approved by the ICO
Adequacy decisions where applicable

6. Your Rights

Under UK GDPR, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your data ('right to be forgotten'), subject to legal retention obligations
Restriction — ask us to limit how we use your data
Data portability — receive your data in a structured, machine-readable format
Object — object to processing based on legitimate interest or for direct marketing
Withdraw consent — for email marketing or cookies, at any time, with immediate effect

To exercise any of these rights, please contact us at sales@woodfordtooling.com. We will respond within 30 days.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

We use cookies to operate our website, remember your preferences, and understand how visitors use our site. You can manage your cookie preferences at any time via the cookie banner.

Cookie Type	Purpose	Can you opt out?
Essential / Strictly necessary	Shopping cart, login session, checkout security	No — required for the site to function
Functional	Remember your preferences (e.g. region, currency)	Yes, via cookie settings
Analytics (Google Analytics)	Understand site usage, improve user experience	Yes, via cookie settings
Marketing / Retargeting	Show relevant ads on other platforms (e.g. Google, Meta)	Yes, via cookie settings

You can also manage cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of our website.

8. Data Security

We take appropriate technical and organisational measures to protect your data, including:

SSL/TLS encryption on all pages of our website
Secure payment processing via PCI-DSS compliant providers
Access controls limiting who within our business can access personal data
Regular reviews of our data handling procedures

In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the ICO within 72 hours as required by UK GDPR.

9. Children

Our website and products are intended for adults and trade professionals. We do not knowingly collect personal data from children under the age of 13. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

10. Changes to This Policy

We review this policy periodically and will update it to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated when changes are made. For significant changes, we will notify registered customers by email.

11. Contact & Complaints

Data privacy enquiries	sales@woodfordtooling.com
Postal address	Woodford Woodworking Tooling Ltd, Unit 13, Longfield Farm, Hall Moss Lane, Bramhall, Cheshire SK7 1RB
ICO (UK regulator)	ico.org.uk \| 0303 123 1113