Privacy & Cookies Policy

 

Your Consent:

By using Woodford Woodworking Tooling Ltd’s Website (www.woodfordtooling.com), you are consenting to Woodford Woodworking Tooling Ltd collecting, using and disclosing your personal information in accordance with this Privacy Policy. If you do not agree to the collection, use, and disclosure of your personal information in this way, please do not use this website or otherwise provide us with your personal information.

WHO ARE WE AND WHAT IS OUR APPROACH TO YOUR PRIVACY?

Woodford Woodworking Tooling is incorporated in England & Wales and is proud to be suppliers of woodworking tools & accessories. We’re committed to protecting any data that we collect concerning you. We think it’s really important that you read and understand the privacy policy as it will explain how Woodford Woodworking Tooling collects and uses your personal information, how it may be used by third parties and why we do this.

HOW ARE WE PROTECTING YOUR DATA?

For the purposes of data protection, this policy refers to the 1998 Data Protection Act until 25th May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.

WE WANT YOU TO KNOW THAT WE’RE COMMITTED TO PROTECTING YOUR PRIVACY

We collect the minimum amount of information about you which helps us provide you with a satisfactory service.  This may include personal details or details about your order. We want you to know that the use of this website gives us the right to collect that information, but importantly gives you the option to opt out at any time. We do it as we want to get to know you better, which means we can process your orders faster and show you more of the offers and products you love. And if there’s a problem with your order (unlikely, but it does happen), it also means we can deal with it super-speedily.

 

WHAT INFORMATION DO WE COLLECT?

We may collect any or all of the information that you give us depending on the type of transaction you enter into. This may include the following –

  • When you purchase from us at www.woodfordtooling.com or over the phone call, we ask for, and collect, personal information such as including your name, address, telephone number, and email address and items ordered.
  • If you set up an online account with us, we will also store your password.
  • If you sign up to receive our email newsletter, we will request and store your email address.
  • Woodford Woodworking Tooling and third-party providers of advertisements may also collect information regarding your visit to www.woodfordtooling.com. This may include where you are geographical, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit and any search terms used. This information may be collected even if you do not register an account with us.
  • Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
  • Data in relation to credit card payments are processed by PayPal on a secure website linked to ours and they have their own privacy policy.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information collected primarily to make your shopping experience as fun and easy as possible. We may use your information in the following ways –

  • From time to time we may want you to know about special offers and promotions we’re running, so we may use your registered information to send marketing messages via e-mail services. You can opt out of marketing emailsat at any time.
  • We use your information so that we can successfully process your order which includes delivery, payment, and returns.
  • Our online account holders require an email address and password to access their account so that you can place and track your order easily.
  • We may also use demographic information such as postcode, preferences, and interests to improve our services.
  • We take fraud very seriously, so the information helps us assist in its detection and prevention.
  • Our Courier Service has selected access to your details for delivery purposes only.

Under data protection law, it is considered a legitimate business interest for us to use our customers’ details for direct marketing, so we may contact you in this way, so you find out about our latest ranges and offers.

DO WE USE ANY INFORMATION FOR MARKETING PURPOSES?

We want to show you more options and range of tools you need, which is why we use the following marketing tools –

GOOGLE ANALYTICS

Many organizations use this popular analytics package with their website to observe statistics and adapt to online services. We do use cookies to trace traffic anonymously through our website, where the data is collated on the Google Analytics webpage. If you do not wish to participate in this, please visit this link to stop these cookies: https://tools.google.com/dlpage/gaoptout

SOCIAL MEDIA

We love to be connected with you on Social Media, which is why we use it to broadcast messages and updates about products and news. We love chatting to you on there, so on occasion, we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests. Depending on your settings or the privacy policies social media and messaging services like Facebook, Instagram or Twitter, you might give third parties permission to access information from those accounts or services.

REMARKETING

Woodford Woodworking Tooling uses remarketing tracking cookies and conversion pixels from vendors such as Google, Facebook, Twitter, LinkedIn, and Pinterest to present special offers to you for our products or services over the Google Content Network and via social networks.  This means you may see an ad for one of our products or services as a result of visiting our website.  In addition, Pink Boutique uses custom audiences based on emails of subscribers and customers. This allows us to present special offers for our products to you via Facebook and Instagram.  However, your personally identifiable information is not used by any remarketing service other than to present special offers from us

 

HOW CAN I UNSUBSCRIBE FROM MARKETING COMMUNICATIONS?

We want you to have as much control over your personal information as possible, so we want you to know that you can do this in the following ways –

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for marketing purposes.
  • If you have previously signed up to our email newsletters and want to unsubscribe at any point click on the ‘Unsubscribe’ link in any email or log into your account to change your preferences.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

WHAT ARE COOKIES? 

Your Internet browser has the in-built facility for storing small files- "cookies" - that hold information which allows a website to recognize your account.  Our website takes advantage of this facility to enhance your experience.  You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

HOW DO WE USE COOKIES?

Cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. When entering the site for the first time you will be presented with an option to accept the cookie policy. There will also be an option to opt out at any time. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

  •  We use traffic log cookies to identify which pages are being used.
  •  This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs.
  •  We only use this information for statistical analysis purposes.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

 

COOKIE NAME

COOKIE DESCRIPTION

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows displaying pages more quickly.

CURRENCY

Your preferred currency.

CUSTOMER

An encrypted version of your customer ID with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID.

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

WANT TO CONTACT US?

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at sales@woodfordtooling.com or please write to us on our mailing address. You can also correct any factual errors in that information or require us to remove your details from any list under our control.

You have the following rights related to your personal data:

  • The right to request a copy of personal information held about you
  • The right to request that inaccuracies be corrected
  • The right to request us to stop processing your personal data
  • The right to withdraw consent

CHANGES TO THIS POLICY

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy.  We will take reasonable steps to draw your attention to any changes in our Policy if you are on our mailing list.  However, to be on the safe side, you should read this document each time you use the website to ensure that it still meets with your approval.