Call +44 (0)161 439 5683     sales@woodfordtooling.com

Customer Service

Our Contact Details
Woodford Woodworking Machinery & Tooling LIMITED (Registered in England and Wales)
Phone : +44 (0)161 439 5683
Fax : +44 (0)161 439 0582
Registered Office Address :
HALL MOSS LANE,
BRAMHALL , Stockport. SK7 1RB
Registration Number : 06496798
Email : sales@woodfordtooling.com
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
Please note that no order processing will take place from the hours of 18:00 Friday evening through until 09:00 Monday mornings. Any order placed in this period will be processed at our opening time on Monday morning. Shipping occurs twice weekly on a Tuesday and Thursday, no other shippings will be done.
Delivery Schedule
We aim to deliver your order right away. We will normally send your order to you within 7 business days . International orders are generally received in under 30 days. Some items may take up to 14 weeks for delivery, in this case you will be informed by e:mail after your order is placed. In the event of the delivery taking longer than 14 weeks, all monies will be returned although your machine will remain on order and we will contact you via email when the machine is ready for delivery.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Privacy Policy
Woodford Woodworking Machinery do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Refund Policy
Please telephone our sales centre on 0161 439 5683 for return authorization. Simply indicate the reason for your return.
IMPORTANT : PLEASE NOTE Our returns policy is only valid for 14 days from receipt of goods
Please send returns to the following address :
WOODFORD WOODWORKING MACHINERY & TOOLING LIMITED
Unit 13, Long Field Farm Ind Est
Woodford
Stockport
SK7 1RB
Refunds : You may return any unpacked item within 7 days of receiving it, for a full refund. We will refund your credit/debit card once we have received and processed the item (please allow up to 14 days). Please note that we can only refund delivery costs if the return is a result of our error. Please include the invoice with your return, and wrap the package securely.
Exchanges : Faulty equipment will be replaced if informed within 14 days of receiving the goods. Otherwise no exchange can will be offered.
Problems and Questions : If you have any problems with your order, please don't hesitate to contact us :
E-mail : sales@woodfordtooling.com
Telephone : +44 (0)161 439 5683
Fax : +44 (0)161 439 0582
Feedback : If you have any comments or suggestions, please send them to: sales@woodfordtooling.com